Objectives/Opportunities
As Meatigo grew larger, the company's expansion brought about increased demands and
complexities
that needed to be addressed to sustain its growth trajectory and maintain a competitive edge
in
the market. Some of the business challenges included.
Lack of Scalability for Integrating New Features - As the business grew and evolved,
the
application's existing infrastructure was not equipped to handle the growing complexity and
scale of the business. The application had significant limitations, making it nearly
impossible
to incorporate new features.
Automating Delivery Planning through Integration - Meatigo faced the challenge in
optimizing delivery routes, efficiently allocating delivery resources, and accurately
estimating
delivery times. The application lacked to offer real-time visibility into the delivery
status
for both Meatigo and its end customers. The time-consuming, labor-intensive, and error-prone
approach of manual delivery would lead to delays, higher operational costs, and inaccurate
or
unreliable delivery estimates.
Creating a Comprehensive, Interactive, and User-Friendly App Platform with Integrated
Operations - The app platform lacked connectivity for all business operations and
suffered from a non-interactive and non-user-friendly interface. It hindered seamless
communication and collaboration between different departments, and lacked real-time
visibility
into the overall business processes. Furthermore, the users including Meatigo’s workforce
and
the customers could not navigate through the app seamlessly, leading to a subpar user
experience.
Approach/Methodology
QCS initiated the evaluation of the existing application for improved operations and user
experience. The analysis led to the following outcomes.
-
Redesigning and restructuring the application to accommodate more users and handle
higher
data volumes. Additionally, allowing developers to easily integrate new features and
modules without major disruptions to the existing system.
-
Re-architecting parts of the application, refactoring the codebase to improve
modularity,
or adopting modern development practices that facilitate the addition of new
features.
-
Implementing an automated delivery planning system extending to real time delivery
updates that seamlessly integrated with the existing operations.
-
Developing comprehensive application that integrated all business operations,
ensuring a
centralized and synchronized system.
-
Leverage QCS’s cloud and modern open source technology expertise to implement a
robust,
scalable, redundant, cost effective solution to address the prevailing business
challenges.
Solution
The development team conducted in-depth user research to understand the client’s preferences
and
pain points. The portal's design and flow were tailored to meet the needs of the target
audience, ensuring a user-friendly experience.
Technology Stack
ReactJS was chosen for the frontend owing to its interactive capabilities and component-based
architecture. Spring Boot, with its efficient RESTful API development, served as the backend
to
handle requests and integrate with other systems. DynamoDB was selected as the NoSQL
database to
store and retrieve customer data securely.
Interactive Delivery Tracking
A robust logistics management system, was integrated into the application, enabling real-time
tracking of orders and providing customers with updates at each stage of the delivery
process.
This included order confirmation, packing, despatch, and delivery. Customers could access
the
real-time location of their delivery, estimated arrival time, and status updates.
Interactive
alerts were implemented to keep users informed about any changes or delays in delivery.
Integration with Various Facilitator Systems
The integration included systems like Locus for logistics management, Calc analysis for data
analytics, Google Maps for location services, Clevertap for customer engagement, Omni Docs
for
document management, Freshdesk for customer support, and the like. The integration of
facilitator systems streamlined various workflows within Meatigo. Real-time data enabled
better
route planning, reduced delivery times, and improved resource allocation.
Robust Reporting & Analytics for Enhanced Process Visibility
With QCS, Meatigo gained full visibility of their processes. The real-time dashboards,
customized
reports, and data visualization tools provided deep insights into key performance indicators
(KPIs) and business metrics. Real-time tracking of inventory levels, delivery status, and
sales
data allowed the client team to make data-driven decisions.
Impact and Benefits
The solution provided by QCS illustrated how technology can alter business activities for
MEATIGO
while also optimizing and integrating them. A strong, interactive mobile and online
application
was successfully implemented, creating a model for other organizations in the sector and
paving
the way for increased productivity, client happiness, and overall growth. Within 6 months of
launch of the applications, the App ratings touched all time high giving confidence to
Meatigo
management to embark on Pan India launch.
The transformation of the existing application into a more flexible and extensible system
facilitated the client to respond more effectively to changing market demands, stay
competitive,
and enhance the overall user experience. Moreover, it highlighted the importance of
maintaining
a forward-looking approach in modern app development to avoid being limited by the
constraints
of legacy systems.